Philanthropic Services FAQ
Quick guide to making gifts and grants through your fund at the Community Foundation of Greater Memphis
Give from your fund
Click the button at right to access your secure DonorView portal. If you know your username and password, you can log in from there. If not, email Director of Donor Grants & Operations Kristen Ball.
We’re here to help
See below for answers to common questions from our fund holders.
For more complete information, please refer to the Donor Handbook in your secure DonorView portal.
Fund holders are welcome to email Director of Donor Services Frances Tortorich or call her at (901) 722-0031 or email Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038 with more detailed questions about your fund.
Gift and grant FAQ
Information on making contributions to and grants from your fund
At the top of this webpage, visit the navigation item: CFGM Login > Donor Login
If you know your username and password, you can log in from there. If not, email Director of Donor Grants & Operations Kristen Ball.
Email Director of Donor Grants & Operations Kristen Ball to reset your password.
CASH
To wire cash, email Donor Operations Manager Rosa Fleming or call her at (901) 722-0028 for instructions and account numbers.
CHECKS
Make checks payable to the Community Foundation of Greater Memphis. Please note the fund name in the memo line. Mail checks to our secure lockbox at:
Community Foundation of Greater Memphis
Dept. 78
P.O. Box 1000
Memphis, TN 38148-0078
PUBLICLY-TRADED SECURITIES
In order to receive a fair market value income tax deduction, you must have owned the stock for longer than one year prior to making a gift. When making a gift of stock, email [email protected] so that we are aware of your incoming gift and can provide you further detailed instruction.
For more detailed information about gifts of stock or other securities, please refer to the Donor Handbook in our secure DonorView portal.
OTHER GIFTS
For contributions of real estate, retirement assets, insurance, and other complex gifts, email Donor Operations Manager Rosa Fleming or call her at (901) 722-0028
Click here to view the Community Foundation’s Gift Acceptance Policy.
email Donor Operations Manager Rosa Fleming or call her at (901) 722-0028. We will be glad to provide an update.
The deadlines for making grant recommendations are the 10th and 24th of each month. The approved grants will mail on the 15th and at the end of each month. The intervals are necessary to allow time for staff research, processing, and approval by the Community Foundation Board of Governors.
Yes; a grantee organization must have its IRS 501(c)(3) status, and a grant recommendation must be for a charitable purpose and
be consistent with the Community Foundation’s mission. Read our Grant Due Diligence Policy here.
Email Director of Donor Grants & Operations Kristen Ball or call her at (901) 722-0012 for assistance.
Email Director of Donor Grants & Operations Kristen Ball or call her at (901) 722-0012 for assistance.
Email Director of Donor Grants & Operations Kristen Ball or call her at (901) 722-0012 for assistance. We will be glad to research the situation.
email Donor Operations Manager Rosa Fleming or call her at (901) 722-0028. We can provide a copy of your tax letter.
Account FAQ
Information on the management of your fund
Current and past quarterly statements are available in your secure DonorView Portal. However, if you are having trouble, email Donor Operations Manager Rosa Fleming or call her at (901) 722-0028.
We recognize needs change, and updates can be made. You can change contact information in your DonorView portal. For more complex changes, contact your designated donor contact.
To make changes, contact your designated donor contact.
You may also view our investment pool options and most recent returns here.
Donor experience FAQ
Information about your chosen philanthropic partner
We uphold four pillars of the donor experience:
Philanthropic service
- Dedicated philanthropic advisor, whom donors can contact directly and meet with at any time
- Prompt response to all inquiries and correspondence
- Access to DonorView, your online donor portal
- Customized and streamlined service, so all donors need to focus on is the impact you wish to make—now or in the future.
Philanthropic education
- Access to communications highlighting philanthropic stories, resources, and tools
- Invitations to educational events and seminars
- Invitations to donor-exclusive events and nonprofit field visits
- Opportunities to learn more about topics and organizations on the front lines of community change
Donor grantmaking
- Deep staff knowledge about organizations meeting the needs of Memphis & the Mid-South
- Access to LIVEGIVEmidsouth, the Foundation’s free online community information system
- Thorough due diligence on all recommended grants
- Recognition or anonymity on any grant recommendation
Finance & investment
- Timely communication about gifts made to the Community Foundation
- Quarterly fund statements
- Access to nine professionally managed investment pools, with quarterly investment return statements to ensure preservation and enhancement of the real value of funds
- Annual market outlook and fund performance briefing featuring Prime Buchholz, the Community Foundation’s investment consultant
At its best, a community foundation reflects the full breadth of its donors—your passions, perspectives, and hopes for Memphis and the Mid-South.
We are always here to respond to your feedback, and we’re pleased to share our latest Donor Perception Report, which demonstrates how donor experiences and expectations have evolved over time.
We are excited that in summer 2026 the Community Foundation will complete a complete renovation of our home for the past 27 years, 1900 Union Avenue. Due to the complexity of the work, we have temporarily relocated to Crosstown Concourse during construction.
Click here for information for fund holders regarding the move.